At Artstickers we are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base.
If you have any questions regarding our service or suggestions for improving it or our products you can contact us.
Please contact us for full instructions before returning any goods or returns will not be accepted and no refund will be given.
If you would like to return an item purchased from our online shop for whatever reason, return it together with the original packaging within 14 days of the delivery date and we will either exchange the item or give you a refund excluding delivery charge.
– Returned goods must be in their original condition and packaging.
– You are responsible for the cost of returning the goods unless faulty/incorrect.
– If we are at fault, we only bear the cost of standard recorded postage with the postal service.
– All refunds will be authorized following receipt and inspection of goods at our warehouse.
– We reserve the right to refuse a refund if the above conditions are not met.
– You must notify us of any damage, fault or shortage within 7 days of receipt of the goods – we can not accept responsibility after this period.
– Refunds will not include the price of outbound shipping, gift wrapping or gift tags unless returned due to a fault or mistake on the item.
Personalised or Bespoke Items
– Items which have been personalised manufactured to order cannot be canceled or refunded.
– For goods that are damaged we can only offer an exchange or replacement.
– We accept no liability for damage to items when personalised or altered by outside parties.